Collect system information

At times, our technical support department needs to see some diagnostics information about your computer in order to help you solve a problem.

To obtain the systems diagnostic files, follow the instructions below:

1. Press Windows key+R to open the Run dialog.
2. Type in DXDIAG and press Enter or click OK.

This opens the DirectX diagnostic tool.

1. Click on the Save All Information button (save this file to your windows desktop and name it dxdiag).
2. Press Windows key+R to open the Run dialog.
3. Enter msinfo32 and press Enter or click OK to open the System information tool.
4. Select File > Export to save this file as a text file and name it msinfo. Please make sure to save this file as a .txt file and NOT as a .nfo file.
5. Attach the dxdiag.txt and msinfo.txt files to the Trouble Ticket or e-mail requesting this information (or a new one if there was no request).

Intel graphic chipset information

If you are using an Intel Chipset, then please double right click on the blue Intel Graphic Card symbol in your system tray and select Properties or Graphic properties:

In the dialog that appears, click on the button named Information at the bottom left and then select Save to file in the dialog that appears.