Contact support

Before contacting

Please make sure to gather as much information as you can prior to sending it on to support. This saves both yours and our time.

• Always provide your Customer ID (if unsure what yours is, please send us an e-mail).
• When the issue is software related, please include:
  1. Description of the issue
  2. Version number of the application
• When the issue concerns graphics problems, please also include:
  1. System information for the machine in question
  2. Information on the media you wish to play - what format, resolution and bitrate does it have?
• When the issue is about reinstallation/reactivation, please provide us the license keys for the product.
• We also much appreciate if you send us relevant content needed to recreate the issue, good screenshots, log files, or that you grant us access to log in remotely.

There are several means of contacting the Dise support team.

Trouble Ticket system

On the Dise Support Web you can find our trouble ticket system. This is the fastest way of reaching the support and our answers will also be kept there so that you can reference to them at a later time.

E-mail

You can always reach us through e-mail, just send an e-mail to support@displayevolution.com and you should receive an answer in a couple of business days.

Community forum

On our Get Satisfaction community, ask questions and see what others have asked too!

From within the software

In Dise Composer, selecting Help > Send system info to Dise support will let you directly send an issue description, screenshot and system information to us. Remember to specify your contact details so we can come back with an answer.

Phone

It is possible to reach us through phone as well, we are available during normal Swedish working hours and you can find the phone numbers on our main web page.

Instant messaging

We are available on IM/Skype as well, please contact us for more details.

Fax

We do not handle support through Fax.

Other

If you have another way you want to contact us, please contact us for more details.